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Customer Service Problem Solving Skills Information Technology Business Plan Sample

Having good, strong problem solving skills can make a huge difference to your career.

Problems are at the center of what many people do at work every day.

For example, consider this problem statement: "We have to find a way of disciplining of people who do substandard work." This doesn't allow you the opportunity of discovering the real reasons for under-performance.

You'll be more successful at solving problems and, because of this, more successful at what you do.The good news is that there are numerous tools you can use to make sense of this tangled mess!Many of these help you create a clear visual representation of the situation, so that you can better understand what's going on. To generate viable solutions, you must have a solid understanding of what's causing the problem.The key to a good problem definition is ensuring that you deal with the real problem – not its symptoms.For example, if performance in your department is substandard, you might think the problem is with the individuals submitting work.Many of the tools in this section help you do just that.We look at these, and then review some useful, well-established problem-solving frameworks.So, being a confident problem solver is really important to your success.Much of that confidence comes from having a good process to use when approaching a problem.At this stage, it's also important to ensure that you look at the issue from a variety of perspectives.If you commit yourself too early, you can end up with a problem statement that's really a solution instead.


  1. Problem solving skills don't come naturally to many people. But without adequate problem solving abilities, your customer service department will be on a fast.

  2. Problem solving skills that employers look for in candidates for employment. technician might be trying to resolve a customer problem with a weak signal.

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